Refund and Cancellation Policy
Last updated
Draft — not yet approved. This text is awaiting legal review and may change before launch.
This policy covers every payment made to [LEGAL NAME] for a ReLaunch Company batch, recorded programme or service.
If we cancel a batch
If we cancel a batch you have paid for, you are entitled to a full refund of what you paid for it. We will tell you by email. If you would rather move to a later batch instead, we can arrange that with you.
If you change your mind
[REFUND TERMS FOR A LIVE BATCH — THE FOUNDERS’ DECISION IS PENDING. For example: a full refund on request up to the day before the batch starts; after that, one move to a later batch.]
[REFUND TERMS FOR A RECORDED PROGRAMME — TO BE DECIDED]
[REFUND TERMS FOR AN INDIVIDUAL SERVICE — TO BE DECIDED]
Services bought together
When you buy two or more services in one order, they are a bundle. A bundle is cancelled in full: we cannot refund or cancel one service from it on its own. When a bundle is cancelled, every service in it is cancelled, and what you paid for each is refunded.
[DRAFT — THIS SECTION HAS NOT BEEN REVIEWED BY THE LAWYER]
How to ask for a refund
Write to info@relaunch.company from the email address on your account, or use the contact form, and tell us which batch, programme or service the request is about.
How a refund is paid
A refund for an online payment is sent back to the payment method you paid with, through our payment provider. You receive an email when it has been processed.
[TIME TAKEN TO PROCESS A REFUND — TO BE CONFIRMED]
If you are not satisfied
Write to our grievance officer: [GRIEVANCE OFFICER], [GRIEVANCE EMAIL], [GRIEVANCE PHONE]. The same details are on the contact page.